Complaints Policy
At Verve-Health, we are dedicated to providing the best possible services and ensuring a positive experience for our clients. We understand that, occasionally, issues or concerns may arise, and we have established a comprehensive Complaints Policy to address and resolve them. Handling complaints effectively is vital to building and maintaining trust and credibility.
1. Raising a Complaint
If you have a complaint, please contact us using one of the following methods:
Phone: 0203 955 7703
When raising a complaint, please provide your name, contact information, a clear description of the issue, and any supporting details that can help us understand and address your concerns.
2. Complaint Review
Upon receiving your complaint, our dedicated team will conduct a thorough review to understand the nature of the issue. We may reach out to you for additional information if required.
3. Resolution Process
We are committed to resolving complaints in a prompt and fair manner. The time required to address your complaint may vary based on the complexity of the issue. We will keep you updated on the progress and provide a resolution as soon as possible.
4. Escalation
If you are not satisfied with the initial resolution provided, you have the option to request further review of your complaint. Your concern will be escalated to a higher authority within Verve-Health to ensure an impartial and unbiased assessment.
5. Feedback and Improvement
Your feedback is valuable to us. It helps us identify areas for improvement and allows us to enhance our services. We take proactive measures to prevent similar issues in the future.
6. Contact Information
If you have any questions or concerns about our Complaints Policy, please do not hesitate to contact us using the details provided above.
At Verve-Health, addressing and resolving complaints is an essential part of our commitment to providing top-notch services and building trust and credibility. Your feedback and concerns are taken seriously, and we are dedicated to ensuring your experience with us is positive and trustworthy.