Frequent Questions

We offer reasonable pricing health care plans, insurance packages based on financial conditions of clients.

1. Definitions

1.1 When the following words are used in these Terms, this is what they will mean:

1.1.1 “Additional Fees:” Our fees for any additional provision of services other than those detailed on the Treatment Contract. If an extension is agreed you will be provided with a Variation of Contract which will detail anything that will incur additional fees such as medical costs.

1.1.2 “Client:” the client whose details are set out on the Treatment Contract; This may be different from the person paying the costs.

1.1.3 “Contract:” the contract for the provision of the Treatment and Medical Services entered into between you, us and the Client evidenced by the Treatment Contract into which these Terms are incorporated;

1.1.4 “Event Outside Our Control:” is defined in clause 8.2;

1.1.5 “Fees:” Our fees for the Treatment and Medical Services as detailed on the Treatment Contract, or as otherwise agreed by us in writing;

1.1.6 “Funder:” means any person other than the Client who is funding the provision of Treatment and Medical Services and who signs the Treatment Contract;

1.1.7 “Medical Services:” the medical services to be provided by or for us as detailed in the Client Care Plan;

1.1.8 “Terms: “the terms and conditions set out in this document;

1.1.9 “Treatment Centre:” the treatment centre as detailed on the Treatment Contract at which the Treatment and Medical Services will be carried out by the Verve Health

1.1.10 “Treatment Contract:” the form signed by you, us and the Client setting out the Treatment and Medical Services which shall incorporate these Terms;

1.1.11 “Client Care  Plan:” the care plan referred to in the Treatment Contract detailing the Treatment and Medical Services to be provided for the benefit of the Client;

1.1.12 “Treatment Provider:” means us or our agents or subcontractors;

1.1.13 “you/your:” the Funder, but in the absence of a Funder having signed the Treatment Order, the Client; and

1.1.14 “we/our/us:” Verve Health Limited incorporated and registered in England and Wales with company number 12941064 whose registered office is at C/O Verve Health Limited, 124 Finchley Road, London, United Kingdom, NW3 5JS

1.2 Email correspondence will be classed as ‘in writing’ or written for the purposes of these terms.

1.3 Words expressed in any gender shall where the context requires or permits include any other gender for the purposes of these terms and conditions

1.4 Words expressed in the singular shall where the context so requires or permits include the plural.

1.5 In these Terms and Conditions, references to statutory provisions shall be construed as references to those provisions as amended or re-enacted or as their application is modified by other provisions (whether before or after the date of the contract) from time to time and shall include references to any provisions of which they are re-enactments (whether with or without modification). ??

1.6 References in the Contract to anything which any party is required to do or not to do shall include his acts, defaults and omissions whether:

1.6.1 direct or indirect;

1.6.2 on his own account; or

1.6.3 for or through any other person, and

1.6.4 those which he permits or suffers to be done or not done by any other person.

1.7 The headings in these Terms are for convenience only and shall not affect their interpretation.

1.8 Where any party is more than one person:

1.8.1 that party’s obligation in the Contract shall take effect as joint and several obligations;

1.8.2 anything in the Contract which applies to that party shall apply to all of those persons collectively and each of them separately; and

1.8.3 benefits contained within the Contract in favour of that party shall take effect as conferred in favour of all those persons collectively and each of them separately.

2. Our Contract with You

2.1 These are the terms and conditions on which we supply Treatment and Medical Services to you.

2.2 Ensure that you and the Client read these Terms and the Treatment Contract carefully, and check that the details on the Treatment Contract and in these Terms are accurate before you sign the Treatment Contract. If you think that there is an error or changes are required, please contact the team to ensure we can accommodate this. We will confirm any changes in writing, which can include emails.

2.3 These Terms will become binding on you and us and the Client when we have all signed the Treatment Contract.

2.4 If any of these Terms conflict with any term of the Treatment Contract, the Treatment Contract will take priority.

2.5 If you are not the Client you agree as the Funder that you have entered into this Contract in as you are arranging to  see the Client rehabilitated from his alcohol, drug or other addiction.

2.6 The Client agrees that he has entered into this Contract in consideration of the payment of our charges whether by the Client or the Funder or otherwise and through the Client’s commitment to complete the Treatment Programme.

2.7 If a third party who has not signed this Contract pays the Fee then they are deemed to have made such payment on behalf of the Client without being a party to this Contract.

3. Providing Medical Services

3.1 We will provide the Treatment and Medical Services for a period as set out in the Treatment Contract which will be issued before admittance.

3.2 You and the Client acknowledge and agree that we may delegate the provision of all or some of the Treatment Medical Services to a third party, such as an external counsellor.

3.3 Upon entering the Treatment Centre, the Client will be required to agree to abide by the Treatment Centre’s rules and regulations and it is agreed that the signing of and acceptance and compliance with such rules and regulations by the Client shall be a condition of the Contract.

3.4 The Client agrees:

3.4.1 to commit to the treatment arranged and set out in the treatment contract; and

3.4.2 to abide by any applicable local and national laws and regulations within the country or jurisdiction within which the Treatment and Medical Services are provided.

3.5 You and the Client agree:

3.5.1 that we operate a zero-tolerance policy in respect of any physical or verbal abuse and in the event that the Client or you act in any way that we, or our staff consider being either physically or verbally abusive towards any person whether a member of our staff or our agents, contractors or their staff or otherwise, then we may immediately terminate this Contract;

3.5.2 to observe any rules and regulations that are put in place in relation to any Treatment and Medical Services or the Treatment Centre.

3.6 If you do not pay us for the Treatment and Medical Services as set out in clause 5.2, we may temporarily discharge the Client, with immediate effect, until you have paid us the outstanding amounts. This does not affect our right to charge you interest under clause 5.3.

4. If there is a problem with the services

4.1 In the unlikely event that you have any concern regarding the Treatment and Medical Services provided by us or on our behalf: –

4.1.1 please contact us and tell us as soon as reasonably possible; and

4.1.2 please give us a reasonable opportunity to remedy the issue.

4.2 As a consumer, you have legal rights in relation to Treatment and Medical Services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights

5. Price and Payment

5.1 The price of the Medical Services is set out on the Treatment Contract.

5.2 Payment of Fees is due to us any admission of the Client to the Treatment Centre. If an agreement is made to extend the period of treatment then any Additional Fees shall be payable not less than 24 hours prior to the start of the extension period.

5.3 If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% per year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

5.4 Notwithstanding our right to charge interest pursuant to clause 5.3, if payment of our Fees or Additional Fees are not received in accordance with clause 5.2 then you and the Client agree that the admission Verve Health may be cancelled or postponed until payment has been received, and if the Client has already been admitted to the Verve Health then we may require the Client to immediately vacate the Service

5.5 Once a deposit has been paid, under no circumstances will it be returned.

6. Your and the Client’s Liability to Us

6.1 If you or the Client causes damage to our premises or to any goods, fixtures, fittings, equipment or other items located at our premises the you will reimburse us and indemnify us for any loss, claim, damage, expense or other liability in respect of such damage.

6.2 At the end of the Treatment Contract, unless extended in accordance with these terms or upon the earlier termination of the Contract, you or the Client shall immediately leave the Service removing all belongings and personal property. You agree that we may remove and dispose of any belongings or property that you leave at Verve Health at the end of the Contract and you agree to reimburse us in respect of any loss or damage that we may suffer and that may arise from our disposal of property that belongs to you or any third party.

7. Our Liability to You

7.1 We will take reasonable steps to ensure that Verve Health and the provision of the Treatment are appropriate to the needs and requirements of the Client and that they are as described in the Treatment Contract.

7.2 Where Treatment is to be provided at a Service located outside the United Kingdom you and the Client agree that such Service will be under different and (in some cases) lesser regulatory requirements than similar treatment centres that are based in the United Kingdom.

7.3 You and the Client accept that there is no guarantee for long term recovery. The Treatment that we offer will provide the Client with the tools required to maintain abstinence but the Client must ensure that they continue with an appropriate aftercare programme following the provision of the services provided by Verve Health.

7.4 To the fullest extent permitted by law, we exclude any liability for loss or damage caused by our negligence but which is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you, the Client and us at the time we entered into the Contract for the provision of the Treatment.

7.5 We do not exclude or limit in any way our liability for:

7.5.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and

7.5.2 fraud or fraudulent misrepresentation.

8. Events Outside Our Control

8.1 We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms that is caused by an Event Outside our Control.

8.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation closure of Centre, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. This also includes any Covid outbreak or alternative viruses.

8.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

8.3.1 we will contact you as soon as reasonably possible to notify you; and

8.3.2 our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside Our Control affects our provision of Treatment to the Client, we will restart the Treatment as soon as reasonably possible after the Event Outside Our Control is over.

8.4 If an Event Outside (otherwise than due to your or the Client’s breach of any these Terms) our Control takes place and prevents us from providing Treatment for a period of two weeks or more then either you or we may terminate the contract and we shall refund to you a fair proportion of the Fee (and any Additional Fee) in respect of the Treatment that the Client shall not have received.

8.5 If, once the Client has begun to receive treatment from us, or our agents or subcontractors pursuant to the Treatment Contract we are unable to continue to provide the Services at the Treatment Centre due to an Event Outside our Control (otherwise than due to your or the Client’s breach of any these Terms) then, notwithstanding our rights to cancel pursuant to clause 8.4, we may (in our sole discretion) use our reasonable endeavours to arrange an alternative Treatment Centre to continue in the provision of the Treatment and you and the Client shall both act in good faith and act reasonably in agreeing the alternative arrangements.

9. Cancellation

Subject to clause 8.4 you will have no right to cancel a Treatment Contract. If you attempt to cancel a Treatment Contract or if you or the Client discharge yourself (themselves) from the Treatment Centre then no refund will be due to you and you will remain liable to pay the Fee to us in accordance with these terms

10. Our Rights to Cancel and Applicable Refund

10.1 We may cancel this Contract and stop providing Treatment to the Client at any time with immediate effect by giving you written notice if:

10.1.1 you do not pay us when you are supposed to as set out in clause 5.2. This does not affect our right to charge you interest under clause 5.3, or

10.1.2 you or the Client breach these Terms in any other material way.

10.2 If we cancel this Contract pursuant to clause 10.1 then we shall not be liable to refund any monies to you that you may have paid pursuant to this Contract.

11. Information About Us and How to Contact Us

11.1 We are a company registered in England and Wales under the name of Verve Health Limited incorporated and registered in England and Wales with company number 12941064 whose registered office is at C/O Verve Health Limited, 124 Finchley Road, London, United Kingdom, NW3 5JS

11.2 If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning our customer service team at 0203 955 7703 or by emailing us at mark@verve-health.co.uk

11.3 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing (for example, to cancel the contract), you can send this to us by email, by hand, or by pre-paid post to Verve Health Limited, 124 Finchley Road, London, United Kingdom, NW3 5JS / admissions@verve-health.co.uk . We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by email, by hand, or by pre-paid post to the address you provide to us in the Order.

12. How We May Use Your Personal Information

12.1 We will use the personal information that you and the Client provide to us to:

12.1.1 provide the Medical and Treatment Services;

12.1.2 process your payment for such Treatment and Medical Services; and

12.1.3 inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

12.2 You and the Client agree that we may pass your and the Client’s personal information to the Treatment Provider or any other of our agents or subcontractors to whom we may delegate any of our obligations pursuant to these Terms.

12.3 We will not give your personal data to any third party other than as provided in these Terms.

12.4 You and the Client agree that if you or the Client provide personal information to the Treatment Provider or our agents’ subcontractors or third parties then they may share such information where reasonably necessary in respect of managing or monitoring the Treatment Services the Client’s conduct and the Treatment Plan generally.

13. Other Important Terms

13.1 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

13.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

13.3 This contract is between you and us and (where appropriate) the Client. No other person shall have any rights to enforce any of its terms.

13.4 Each of the paragraphs of these Terms operates separately. If any provision or part-provision of the contract or these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provisions shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract and these Terms.

13.5 If any provisions or part-provision of this contract or these Terms is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provisions so that, as amended, it is legal, valid and enforceable and to the greatest extent possible, achieves the intended commercial result of the original provision.

13.6 If we fail to insist that you or the Client perform any of the obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and the Client and will not mean that you or the Client do not have to comply with those obligations. If we do waive a default by you or the Client, we will only do so in writing, and that will not mean that we will automatically waive any later default by you or the Client.

13.7

In order to protect the welfare of you and everyone else connected with Verve Health it is important that you abide by the following rules and restrictions. If you ‘break’ any of these rules Verve Health may take disciplinary action which in turn could mean you are discharged from treatment.

14. Your Cancellation Rights

If you cancel the services before the date of admission, we reserve the right to retain the Deposit to cover the reasonable costs we have incurred in arranging the services and securing a place for you at Verve Health.